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QuaTrenz Privacy Policy

Effective from May 1, 2023

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Please Read Carefully

QuaTrenz cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how QuaTrenz.com, collects, uses, and shares User Information, as well as an explanation of the data rights you may have regarding User Information. This Privacy Policy applies to all QuaTrenz.com users, including unregistered visitors, and registered users, (collectively, “Users”, “you”, or “your”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws. Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your User Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at info@quatrenz.com.

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User Information Collected

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“User Information”). We collect User Information you provide us, from your use of the Services, and from other sources. Here are the types of User Information we collect about you:

  1. Information you provide us. When you sign up for any promotional offers, subscribe to our blog(s), purchase good(s) and/or service(s); and/or when you contact us directly by any communication channel (e.g. emails), you may provide us User Information, such as name, email address, phone number, payment information, information you include in your communications with us and with other users on our platform. 

  2. Information we collect when you visit the store. When you visit, and/or use any of our Services, we may collect aggregated usage Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the store's site, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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Reason for Collecting Such User Information

When you conduct a transaction on our website, as part of the process, we collect user information you give us such as your name, telephone, address and email address. The user information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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How we share ‘User Information’

Our Store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How we use cookies and other tracking tools

QuaTrenz.com utilizes third-party services, such as Google Analytics and other applications offered through the Wix.com App Market. Consequently, cookies or other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the QuaTrenz Privacy Policy.

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How Site visitors can withdraw their consent

If you don’t want us to process your data anymore, please contact us at info@quatrenz.com.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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How visitors can withdraw their consent

If you would like to: access, correct, amend or delete any user information we have about you, you are invited to contact us at info@quatrenz.com.

 

Contact Information

If you have any questions about this Privacy Policy, please refer to those sections or contact the QuaTrenz team. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

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