Frequently Asked Questions
Find the answers here
Have a question? Want to learn more about QuaTrenz store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
What is your return policy?
Returns and Refunds:
a. We accept returns by mail for any reason within 30 days of the date of delivery.
b. To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition that you received them.
c. To initiate a return, please contact our customer service team.
d. Shipping costs associated with returns are customer's responsibility.
e. We reserve the right to refuse any returns that do not meet our return policy.
f. Once we receive and inspect the returned item(s), we will process a refund to your original form of payment within 5 business days.
What payment methods do you accept?
We accept the following payment methods:
Credit or Debit Card (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Please note that payment methods may vary depending on your location and the items in your cart. If you have any questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Thank you for considering our online store!
Do you offer same-day delivery?
We do offer expedited shipping for all products in the store. To see if same-day delivery is available for your order, please enter your shipping address during checkout and select the same-day delivery option if it's available.
Please note that same-day delivery may come with additional fees or restrictions based on the time of day, distance from our warehouse, and product availability. We also recommend placing your order early in the day to ensure that it can be processed and shipped out on time.
If you have any further questions or concerns about same-day delivery, please don't hesitate to reach out to our customer support team. Thank you for considering our online store!
Can I have my order gift wrapped?
We offer gift wrapping services for most of our products, and we would be happy to wrap your order for you.
During checkout, simply specify any special instructions and/or messages that you would like to include with the order. We will take care of the rest and ensure that your order is wrapped beautifully and ready for gifting.
Please note that gift wrapping services may come with additional fees or restrictions based on the size and type of the product.
If you have any further questions or concerns about gift wrapping, please don't hesitate to reach out to our customer support team. Thank you for considering our online store!